Analyst/Sr Analyst, Service Systems Engineering Job at American Airlines, Miami Beach, FL

cUpYTjdoRXlZa20yanRWMXRhSEZjRmM9
  • American Airlines
  • Miami Beach, FL

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

As, Analyst/ Sr Analyst, Service Systems Engineering, you will play a key role in American Airline’s Inflight division. You will deliver exceptional customer experiences by optimizing service and inflight processes, while utilizing your analytical skills to drive business results and enhance the customer journey.

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Utilize Engineering and/or Scientific methods to optimize service and inflight processes
  • Conduct quality assurance rides (QARs) and evaluate the end-to-end system of service delivery
  • Conduct statistical and root cause analysis to identify areas for improvement
  • Identify, track, analyze, and optimize areas for improvement in inflight processes
  • Inspect, implement, and enforce quality standards
  • Develop strategies to monitor and improve product or service quality
  • Serve as a subject matter expert on key processes and systems, driving targeted recommendations for improvement

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree in Industrial Engineering, Process Optimization, or a related field
  • 3+ years of experience in Industrial Engineering, process optimization, or a related field

Preferred Qualifications- Education & Prior Job Experience

  • Master's degree in Industrial Engineering, Process Optimization, or a related field
  • 5+ years of experience in Industrial Engineering, process optimization, or a related field
  • Experience in the airline industry or a related field
  • Certification in Lean, Six Sigma, or a related methodology

Skills, Licenses & Certifications

  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Strong attention to detail and ability to maintain high levels of accuracy and quality
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong business acumen and understanding of the airline industry
  • Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
  • Experience with data analysis and statistical software, such as R or Python
  • Certification in Lean, Six Sigma, or a related methodology (preferred)

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Remote job, Flexible hours,

Similar Jobs

Culver's

Crew Member Job at Culver's

 ...your lifestyle. 18+ Full Time: Starting at $16.75 with Fri/Sat/Sun Closing Availability. 1617-Year-Old: Starting at Fifteen with Fri/Sat/Sun Closing Availability. 15-Year-Old: Starting at Ten to Twelve 14 Year Old: Starting at Nine Offering Flexible... 

Hologic

Clinical Data Manager Job at Hologic

Clinical Data ManagerSan Diego, CA, United StatesDiscover a career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere, every day.Our Diagnostics... 

Urban Logistix

Amazon Delivery Driver Associate Job at Urban Logistix

 ...Delivery Driver for Amazon Warehouse. Amazon Branded Vans Will Be Provided Job Description: No experience required! Urban Logistics is looking for reliable delivery drivers to join our growing team. Qualified candidates will drive a large van for daily delivery... 

Lensa

Associate Creative Director (Art Director) Job at Lensa

 ...whatever gives you purpose. Were united by purpose, inspired by you. About You As part of the Creative Experiences Inhouse Agency, the Associate Creative Director (art director) plays a pivotal role, emphasizing exceptional creativity. This position requires a... 

Newport Associates

Virtual Assistant to Travel Job at Newport Associates

Work from Home | Flexible Schedule | No Experience Needed We Train You! Are you passionate about travel and ready to turn that passion into a rewarding career all from the comfort of your own home? Join a trusted company thats been creating unforgettable travel...