Job Description

Description

Position at Jackson Family Wines

SUMMARY: 

Matanzas Creek Winery is a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree.  We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service.  Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment.  This position is responsible for hosting tastings and providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach.  Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance and belonging.  Come join our preeminent group of passionate, trusted, and respected wine industry professionals!

ESSENTIAL RESPONSIBILITIES: 

• Provide primary greeting and education of visitors immediately upon entry to the tasting room.
• Communicate in a knowledgeable, professional, and gracious manner with all guests.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests. 
• Will work with management to ensure proper Tock reservations and turn times are adhered to and work to ensure open communication to guests.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations. 
• Offers exemplary customer service at all touch points that provides customized customer support.  
• Ensure clean, well-organized, and functional environment at the host stand.
• Supports trade hospitality events as needed, and other duties as assigned.
• Provide visitors with information regarding wine clubs, wine club sign-ups, and any customer service questions regarding the wine club in coordination with the tasting room associates and leads.

REQUIREMENTS:  

• 2+ years related experience preferred in sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible schedule including weekends.  
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence, high standards and working effectively with a team.  
• Strong organizational, problem-solving, multi-tasking and analytical skills.  
• Flexibility and ability to manage changing priorities with enthusiasm.  
• Must be fluent in English.
• Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly. 

WAGE TRANSPARENCY: The base pay for this role ranges from $ 17.45- $ 23.13 per hour. Compensation will be determined by candidate experience, skills, and location.     

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.

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