Job Description
Responsibilities: - Respond to all client and vendor requests for booked events, both telephone & email, with speed and accuracy for bookings in Locomotive Hall, Pilsner Hall, The Gallery, Mezzanine, Kitchen Restaurant and Park or Full Venue buy-outs
- Welcome all clients to the brewery for site visits, using creative and innovative suggestions to help develop their original event visions
- Ensure client account is seamlessly transferred, with speed and accuracy, from sales team after contract stage is completed
- Collaborate and create all floor plans
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
- Coordinate all deliveries, pickups, set up and tear down for rentals, AV and all vendors involved on special events
- Coordinate internal and promotional events as the need arises
- Coordinate all soft and liquor beverage requirements
- Work closely with Operations team to ensure all bar/ beverage needs and supplies are properly stocked based on event needs
- Monitor the products and services of competitors and conducts regular competitive analysis
- Participate in weekly event meetings with audio visual company
- Participate in weekly PEN (Post Event Notes) review meetings
- Negotiate pricing and revise estimates based on updated details communicated by clients, with equal attention paid to client budgets, and department revenue goals
- Upsell products and services to contribute to revenue goals and brand awareness
- Communicate, both digitally and verbally, all venue policies and procedures relevant to the unique aspects of each event, as outlined in the Venue Booking Contract and Venue Handbook
- Keep accurate and up to date records in CRM, including but not limited to: calendar holds, client profiles, billing and updating documents
- Ensure shared folder includes all relevant documents are updated in client folders: contract, quotes, invoice and payments
- Schedule, attend and contribute to final event meetings with the caterer, audio visual company, and the client
- Greet the client and introduce the Venue Supervisor for any coordinated events
- Actively participate in the onsite briefing for any coordinated events
- Ensure third party staffing and security work orders are accurate and up to date
- Prepare accurate and detailed Prep Packs, and ensure seamless transfer of event details to Venue Supervisors on the day of event
- Follow-up with every client within two business days post-event
- Assist with coordination of, and attend, internal industry events to showcase our spaces, services and partners, targeting planners and hospitality industry professionals
- Foster relationships with local venues to deepen market awareness
- Maintain industry knowledge and foster relationships by attending hospitality tradeshow and networking events, and join related associations as an ambassador of Steam Whistle Events Department
The closing date for applications is Friday 20 June, 2025. Experience and Qualifications: - Previous experience in event coordination for venue, hotel, or catering company
- Impeccable service standards, with proven sales track record
- Excellent written, verbal and digital communication skills
- Established network of planners, hospitality professionals and vendors
- Equanimity within a high volume, fast paced, environment
- Collaborative, mindful, team member ready and willing to support colleagues to achieve department objectives
- Critical thinker, resourceful and driven
- Certificate and/or degree in Special Events Management, Business or Finance an asset
- Hotel or premium event space experience preferred
We Offer: - Working for one of Canada’s Best Managed Companies
- 3 weeks vacation, with an additional day per year to 20 days
- 6 Wellness Days
- Subsidized meal program
- Competitive pay
- Friendly, collaborative environment
- Flexible working hours; Monday to Friday with ability to work from home
- Monthly cell phone allowance
- Epic parties and staff events
- Comprehensive health and dental plan
- 100% paid training and development related to area of work, upon manager approval
- 12 pack of beer each week
- Employee Assistance Program Diversity and Equality:
Steam Whistle Brewing is an equal opportunity employer and encourages applications from all qualified candidates. We are dedicated to building a diverse workforce. We will accommodate individuals with disabilities throughout the recruitment process. Please advise us of any requirements and we will do our best to meet your needs. HR@steamwhistle.ca /647-970-2337
Job Tags
Contract work, Local area, Work from home, Flexible hours, Monday to Friday,