Job Description

Key Responsibilities:

1. Customer Service:

• Greet customers in a friendly and courteous manner as they enter or drive through.
• Take accurate food orders in-person or over the drive-thru system.
• Provide timely service, ensuring that customers’ food orders are prepared and served correctly.
• Handle customer inquiries and resolve complaints or issues to ensure guest satisfaction.
• Maintain a positive and professional attitude while interacting with customers and team members.

2. Food Preparation:

• Prepare food items according to KFC’s recipes and quality standards, including frying chicken, assembling sandwiches, preparing sides, and ensuring all food is fresh and cooked to the correct temperature.
• Assemble and package food orders for customers, ensuring they are presented according to company standards.
• Keep track of food supplies and ingredients and notify the manager or shift leader when stock is low.

3. Cleanliness & Maintenance:

• Maintain a clean and organized work environment, including dining areas, kitchen, and restrooms.
• Follow food safety and sanitation procedures, including proper handling and storage of food items.
• Perform routine cleaning tasks, such as wiping down surfaces, washing dishes, and cleaning equipment.
• Assist with the trash removal and other general cleaning duties to ensure a safe and clean environment for staff and customers.

4. Teamwork & Communication:

• Collaborate with other team members to ensure smooth and efficient restaurant operations.
• Communicate effectively with other staff to ensure orders are completed accurately and promptly.
• Support and assist coworkers during busy times, helping them meet customer needs.
• Stay flexible and ready to take on different roles within the restaurant (e.g., cashier, cook, server, etc.) as needed.

5. Cash Handling (if applicable):

• Operate the register and handle cash, credit, or debit transactions in an accurate and efficient manner.
• Ensure all transactions are processed correctly and provide customers with their change or receipts.
• Maintain proper cash register procedures and ensure the register is balanced.

Skills & Qualifications:

• Education: High school diploma or equivalent (preferred but not required).
• Experience: No prior experience required (ideal for first-time job seekers). Previous experience in food service or customer-facing roles is a plus.
• Customer Service: Friendly, positive, and professional demeanor when interacting with customers.
• Communication: Ability to effectively communicate with customers and team members.
• Teamwork: Willingness to work as part of a team in a fast-paced environment.
• Attention to Detail: Ability to follow instructions and adhere to KFC’s food preparation and service standards.
• Time Management: Capable of working efficiently and effectively while handling multiple tasks.

Physical Demands:

• Ability to stand, walk, and move around the restaurant for long periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Ability to work in a fast-paced environment, including managing multiple tasks at once.
• May require working in hot or cold environments (e.g., kitchen areas or freezers).

Additional Information:

• Competitive hourly wage based on experience.
• Employee discounts on KFC menu items.
• Opportunities for career advancement within the company.
• Flexible work hours, including nights, weekends, and holidays.
• Training programs to help you develop valuable skills in food service, customer service, and team leadership.

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