Job Description

At WRMC, we are committed to creating exceptional resident experiences through our dedicated services since our founding in 2002. As a dynamic, full-service management company, we pride ourselves on tailoring our approach to the unique needs of each community we manage. We are currently seeking a Concierge to join our team, someone who embodies our philosophy of stewardship and is passionate about providing world-class service. The ideal candidate will be responsible for anticipating and exceeding the needs of our residents, ensuring that every interaction is memorable and enriching. This role is essential in fostering a welcoming environment that reflects our commitment to excellence and resident satisfaction. If you have a knack for organization, thrive in a dynamic environment, and enjoy making a positive impact on people's lives, we invite you to apply and become a vital part of our WRMC family as we continue to elevate the standard of living for our residents.

Responsibilities

• Welcome residents and guests with a warm, friendly demeanor.
• Assist residents with inquiries, providing information regarding community services and amenities.
• Coordinate and manage resident events and activities to enhance community engagement.
• Handle resident requests and complaints promptly and professionally.
• Maintain a thorough knowledge of local attractions, services, and resources to assist residents effectively.
• Liaise with maintenance and service staff to ensure all resident needs are met in a timely manner.
• Promote a culture of exceptional service and community involvement.

Requirements

• Proven experience in a concierge or customer service role, ideally within property management or hospitality.
• Strong interpersonal and communication skills, with the ability to connect with residents of varied backgrounds.
• Excellent problem-solving abilities and conflict resolution skills.
• Ability to multitask while delivering high-quality service in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in using office software and property management systems.
• Availability to work flexible hours, including evenings and weekends as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)

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