Job Description

Location:  Evanston, IL

Salary: $165,000 - $185,000 / year

Other Forms of Compensation: Annual bonus potential 

At over 300 college & universities around the country,  Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary:

Join our esteemed leadership team in Evanston as the Vice President of Operations for a premier account at Northwestern University . This globally recognized university represents the best-in-class offerings by Compass Group.

Northwestern University attracts a student body from around the world, with an acceptance rate of approximately 9.1% of applicants. The Northwestern culture is very inclusive and has a key focus on inclusive dining. Northwestern strives to provide a dining experience beyond any offered by peer institutions. Situated on the beautiful Lake Michigan shoreline in Evanston, Northwestern offers easy access to enjoy experiences in Chicago & Milwaukee, and excellent schools, dining and shopping in Evanston.

As the VP of Operations , you will lead business operations and client relations. This role will lead by influence to ensure campus innovation and community relations are outstanding. Multiple Compass sectors are represented on campus including Chartwells, Flik, Levy, Canteen and contracts with Foodworks and partnership with Thompson Hospitality, and  you will be the single point of client contact for all Compass services. The best candidate for this position has an eye for business, strong relationship building skills, emotional intelligence, political savvy and is adaptable to rapidly changing and evolving circumstances. The successful candidate will excel at relationship building and leading by influence.

Key Responsibilities:

• Sets the tone for culture of organization on campus and regularly meets with extended team to ensure full transparency, education, safety, accountability, and alignment.
• Develops a comprehensive plan for the campus dining program in partnership with our clients to achieve a positive environment for students and visitors.
• Ensures commitment to results for all areas of responsibilities, including but not limited to: Visitor Experience, Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Sustainability, Wellness, Retail and Marketing Programs.
• Directs business to achieve high performance as measured by the company KPI’s and leads strategic planning meetings to continue to design and develop the program.
• Ensures proper management of resources, sales, finance, human resources, and customer service with full P&L accountability.
• Champions development of our teams on campus; conducts performance evaluations, along with succession planning; has full understanding of all roles within the operation.
• Successfully builds relationships at all levels of the clients’ organization while leading an effective and results achieving team within the Chicago and Evanston campuses.
• Identifies client's needs and makes recommendations accordingly.
• Identifies and predicts marketplace trends; participates in meetings to explore opportunities for improving guest happiness.
• Communicates account progress and new programs to client driving innovation.
• Focuses on building dynamic local vendor partnerships and relationships driving local purchasing and MWBE spend.

Preferred Qualifications:

• Bachelor’s degree is preferred, or equivalent professional experience
• Campus dining experience required, or equivalent professional experience
• Read and interpret business records and statistical reports
• Analyze and interpret policies and contracts
• Possess a passion for service in the local community and developing a diverse supply chain
• 10-15 years of hospitality experience, with higher education preferred, including 10 years at the management level with five to seven years of experience of direct multi-unit management oversight
• Experience in direct oversight of a total managed volume of $30M or higher
• Experience in personnel management including hiring, supervision, evaluation, and succession planning

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1427586

Chartwells HE 

ERIN S PRINDLE 

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